Privacy Policy


Heatwize is committed to protecting your right to privacy as a user of our services. It is our policy to respect the privacy of private communication.

The information you provide to us will be held for Heatwize and we will not transfer it, or authorize its transfer.

We collect information about our users in order to help us continually improve the products and facilities we offer and so that we can provide our customers with quotes, invoices and certificates

Heatwize will always adhere to UK Data Protection Legislation which, from 25 May 2018, includes EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

Other than as stated below, we do not hold or use any information that you provide, or which we collect, outside the European Economic Area (“EEA”), nor do we transfer it to, or share it with, others within or outside the EEA (except when we believe in good faith that the law requires it).

This Privacy Policy only relates to the use of Heatwize services and does not extend to your use

Heatwize is based in Bexhill-on-sea. Our registered address and main trading address is 6 Beeching Close, Bexhill-on-sea, East Sussex, TN39 3YF.

Our VAT number is GB 249885443

For data protection queries, please contact Yvonne Ballard, email address:, postal address: 6 Beeching Close, Bexhill-on-sea, East Sussex, TN39 3YF.

What Data Do We Collect?

We will collect personal data as provided to us during the quotation visit, during a phone call to our office or during an email conversation, which you agree to supply us as accurate.

We do not monitor your use of the Internet.

What Do We Use Your Data For?

We use your personal data for the following purposes:

  • Providing and managing your account and/or home plan subscription(s).

  • Supplying you with information, documents, forms, and other content such as certificates, usually by email or post. You can control your email preferences by contacting us at any time. Please note that some emails are an integral part of Heatwize service when you request a quotation by email or post, in which you are consenting to us using your personal data to send such emails. We will never send you any spam and always aim to ensure that our emails will be genuinely useful to recipients.

  • Communicating with you. This may include responding to emails or calls from you.

  • Building up a profile of your needs based on prior works attended to.

Our processing of your personal data is in our legitimate interests and is necessary to provide the Heatwize service to you.

Our use of your personal data is limited to that which is reasonably required in order to provide our service to you. We do not use your personal data for any reasons not stated in this Privacy Policy and never use it in an excessive manner that is disproportionate to our aims of providing and improving our service or in a way that is contrary to your interests.

In addition, when you request a quotation from us, your personal data is necessary for the formation of the contract between you and Heatwize and the completion of your purchase.

How Long Do We Keep Your Personal Data?

The personal data that you provide when registering with Heatwize is retained until you ask us to delete it. If you wish to delete your account, you can do so by contacting us and requesting that we remove your details from our system.

How and Where Do We Store or Transfer Your Personal Data?

We only store your personal data in the UK within our secure software. This means that it will be fully protected under the GDPR.

As explained below, certain personal data will be made accessible to our third-party contractors, such as the address of the property to which they need to attend, or your email for invoice purposes. 

Do We Share Your Personal Data?

We will never share your data with any third party, other than that requested by yourself, for example subcontractors or other trades which you as the customer have requested to be contacted by.

Individual data subjects have the following rights under the GDPR which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data (as described in this Privacy Policy).

  • The right to access your personal data by means of a subject access request 

  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. You can do this by contacting us

  • The right to erasure (also known as the right to be forgotten). You can exercise this right either by contacting us

  • The right to restrict or object to our processing of your personal data for particular purposes. 

  • The right to data portability. This means that you can ask us for a copy of your personal data to re-use with another service or business. Please note, however, that this right applies only if you have provided personal data to us directly, we are using it with your consent or for performance with a contract, and your data is processed using automated means

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

Further information about your rights can be obtained from the Information Commissioner’s Office. You also have the right to lodge a complaint with the Information Commissioner’s Office if you feel that your rights have been breached.

How Can You Access Your Personal Data?

If you wish to make a data subject access request, please do so in writing, sent to the email or postal address shown below, clearly marking your correspondence as a subject access request.

We do not normally charge for subject access requests unless they are ‘manifestly unfounded or excessive’ (e.g. repetitive). We will respond to your subject access request within one month of receiving it. In the unlikely event that your request is particularly complex, a further two months may be required but we will keep you informed if this is the case.

How To Contact Us

To contact Heatwize about anything to do with your personal data and data protection, including to make a subject access request, please use the following details and we will respond as soon as possible:


Telephone: 01424 532980

Postal Address: 6 Beeching Close, Bexhill-on-sea, TN39 3YF

Changes To This Privacy Policy

We may change our Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Please check back routinely for any changes,

Hobbs Lane, Beckley, Rye

01424 532980

© 2019 Heatwize Plumbing & Heating